Measuring the Efficiency and Efectiveness of e-Government
“Australian Government policy is that agencies use the Internet to deliver all appropriate programs and services. This has led to considerable agency investment in Internet-based service delivery. ANAO, in this audit, examines whether agencies are measuring the efficiency and effectiveness of the services and programs they deliver through the Internet.
The Australian Government’s Better Services, Better Government strategy outlined the broad directions and priorities for the future of e-government in Australia, and sought to maintain the momentum of agencies’ actions under the Government’s earlier policy Government Online. One of the key objectives of the Better Services, Better Government strategy was for agencies to achieve greater efficiency in providing services and a return on their investments in Internet-based service delivery.”