 | Digital Governance in Municipalities Worldwide (2013-14) "The Digital Governance in Municipalities Worldwide Survey assessed the practice of digital governance in large municipalities worldwide in 2013-14. This continuing research, replicating our surveys in 2003, 2005, 2007, 2009 and 2011-12, evaluated the websites of municipalities in terms of digital governance and ranked them on a global scale. Simply stated, digital governance is comprised of both digital government (delivery of public services) and digital democracy (citizen participation in governance). Specifically, we analyzed privacy/security, usability, and content of websites, the type of online services currently being offered, and citizen response and participation through websites established by municipal governments (Holzer & Kim, 2009)."
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